Warranty & Services

1. Warranty Coverage & Validation

To successfully claim warranty services, the customer must present valid proof of purchase. Warranty claims will be rejected immediately if any of the following parameters are missing or compromised:

• Serial Number Integrity: The original product serial number, IMEI, or authentication barcode must be perfectly intact, visible, and match our database records. Any signs of scratching, tampering, or modification will void the warranty.
• Proof of Purchase: A valid printed or digital invoice from TRIBIT Bangladesh/ODIQCO must be provided at the time of the claim.
• Original Packaging: Customers are strictly advised to retain the original product box and packaging with all box labels intact for seamless claim processing.

2. Replacement Policy & Processing Window

TRIBIT Bangladesh believes in transparency and fast resolution. All eligible claims are subject to the following technical and timeframe guidelines:

• One-Time Replacement: If a product is verified as manufacturing-defective by our technical team, a One-Time Brand Replacement will be issued. Once a replacement product is given, no further warranty claims or additional replacements will be issued for that specific order.
• 10-Business-Day Processing Window: Upon receiving a product at our central service center, a dedicated period of up to 10 business days is required for thorough technical inspection, diagnostics, and final claim approval/rejection.
• Stock Out Discretion: If the exact same model is out of stock or discontinued during a successful claim, TRIBIT Bangladesh reserves the absolute right to offer an alternative model of equivalent value or issue an store credit voucher.

3. Strict Warranty Exclusions (Void Clauses)

The official distributor warranty covers purely internal manufacturing, hardware, or firmware defects. The warranty is Strictly Void and claims will be permanently rejected under the following conditions:

• Physical Damage: Any structural signs of external impact, accidental drops, cracks, broken joints, scratches, dents, or pressure damage caused by incorrect handling.
• Liquid & Moisture Damage: Even if a TRIBIT speaker or earbud possesses an official IPX/Waterproof certification, any internal corrosion, moisture retention, or liquid intrusion caused by exceeding the safe thresholds or exposing the ports while wet will completely void the warranty. Water damage is never covered under warranty.
• Electrical Burn & Voltage Surges: Any burnt circuits, melted components, short circuits, or internal damage caused by using unauthorized, fast-charging wall adapters (exceeding recommended input voltage/amperage) or unstable power grid surges.
• Unauthorized Modifications: Any product that shows signs of being opened, repaired, disassembled, or modified by a third-party technician or unauthorized service center.
• Normal Wear and Tear: Natural degradation of battery capacity, cosmetic color fading, fabric tearing on speaker meshes, or cable decay over prolonged use.

4. Distributor Discretion & Finality

As the authorized operator of the TRIBIT Brand Store in Bangladesh, TRIBIT Bangladesh (ODIQCO) holds the ultimate authority in evaluating all warranty cases.

• Our specialized technical assessment report shall serve as the definitive verdict for any claim validation.
• TRIBIT Bangladesh reserves the right to reject any warranty claim if fraud, bad-faith exploitation, or malicious alteration of the device is detected.
• Policy terms are subject to amendment without prior notice to comply with manufacturing standards or updated local commercial laws.

5. How to Initiate a Claim

If you encounter a manufacturing defect within your warranty period, please follow these official channels:

Address: Level-6, Shop No-607, Plaza Central by Ananta, 136, Old Elephant Road, Dhaka-1205, Bangladesh.
Central Support Email: support@tribit.com.bd
Official Web Domain: https://www.tribit.com.bd
Operating Entity: ODIQCO Platforms Bangladesh